• What are the size limits and PDF format restrictions on PDF files I can upload??
  • For Corporate and Enterprise subscribers there are much less restrictive or no limits imposed but we recommend files are no larger than 50Mbytes and no longer than 1000 pages. As the files are viewed online it is important to include a Contents list (also known as a bookmark tree or outline) for fast navigation (requires Complete display option). PDF files uploaded should not be set with Adobe-style protection and should not include embedded media such as 3D models or video clips. To provide video and audio support use links to separately hosted mp4 and mp3 files.
  • Can other file formats, for example Word, Excel or PowerPoint, be uploaded and made secure?
  • Yes - to upload Word, Excel or PowerPoint files they are typically first converted to PDF using the Export to PDF facility in the MS Office suite - this produces the best/highest quality results. The converted files can then be uplaoed as PDFs and displayed in HTML5. However, on our Managed service website, WEBDOXX.COM, files can be converted by our team on your behalf, and for PowerPoint files conversion direct to HTML5 can be provided, with full support for animations, transitions and audio. Contact us for more details.
  • What filenames are accepted for uploading?
  • Files must be in standard PDF format and should not include Adobe-style protection. Ideally filenames should be as simple and concise as possible, avoiding the use of special characters such as symbols or accented characters or national variants, and using latin alphabet if possible. Filenames with blanks will be amended to include hyphen characters.
  • What security features are provided as standard?
  • There are several elements to the security framework: (i) conversion of the source PDF to HTML5 with page separation, text separation and image or scalable vector graphic (SVG) rendering; (ii) encryption of the HTML5 access page using industry-standard javascript-based methods; (iii) provision of session-based secure access to each document using a server-based user management framework; (iv) overlaid user-specific watermarking; (v) usage tracking by user and document; (vi) https based hosting; (vii) optional iframe-based embedding
  • Can printing be enabled?
  • For security reasons printing is disabled by default, but facilities for printing can be provided for bespoke projects (i.e. not as part of the standard automated service). This can be of the converted HTML5 file or of the original PDF, or of a separately downloaded secure PDF with DRM control and printing permitted.
  • How do I manage my users?
  • User management is provided for Corporate and Enterprise subscribers via a User Management dashboard facility. See the User Management page for more details.
  • Can I add my own branding to the online viewer and/or access pages?
  • Branded versions of the access page(s) and/or viewer can be provided by arrangement - a fee would be charged for implementing branding. Contact us for more details and a quotation
  • Can I download the converted PDF for use on my own servers?
  • Yes, if you are a Corporate or Enterprise subscriber, a download link will be included in your FILES listing. The download is a zip file containing all the elements in the basic conversion from PDF to HTML5, plus an encrypted version of the index.html file in case you wish to use this. The additional template files and security framework we use is NOT included, but for Enterprise Plus clients we can provide bespoke secure template files and associated database facilities.
  • How much does the service cost?
  • There is a free service for trial usage plus a range of subscription service levels for public and private hosting of securely converted PDFs. Please see the Pricing page for more details
  • If I take out a subscription what happens if I want to cancel or suspend my subscription?
  • Subscriptions are monthly (or can be paid for annually in advance) and can be cancelled at any time. Document access for publications that have been generated and stored on the server will be disabled, so user access will no longer be permitted. Document and user registration details will be retained for a period of 3 months and then may be deleted if the subscription is still inactive
  • Can I change my subscription (upgrade or downgrade the service level)?
  • You can upgrade your subscription at any time - simply take out a new subscription using the same email address as before to replace your current subscription service level, or use a new email address to create an additonal (new) subscription and then cancel the previous subscription via PayPal, Worldpay or contact us to cancel your old subscription on your behalf. If a subscription is a downgrade in service level any files that do not qualify under that subscription may be removed from the service.
  • What web browsers are supported?
  • All modern web browsers. The HTML5Test website page lists the level of HTML5 support of the main web browsers for desktops, tablets and mobiles and other devices (e.g. games consoles).
  • My customer is using a modern web browser but cannot access the service - what is the problem?
  • All modern web browsers are supported, but they must have Javascript support enabled and access to third party websites permitted. Check that the Settings for the customer's web browser meets both of these requirements - access has been tested on all modern browsers and technology platforms
  • How many usernames can I register for access to my publications?
  • Free and Public access: no end user usernames/passwords are assigned (access is open); Corporate and Enterprise: Unlimited usernames/passwords
  • How do I manage my users?
  • User management is provided for Corporate and Enterprise subscribers via a User Management dashboard facility. See the User Management page for more details.
  • Can a download facility be added to the secure viewer?
  • Yes, by arrangement. The download can be the source PDF, a sample PDF, or a fully secure (DRM protected) PDF using our offline Digital Rights Management service. Contact us for more details